Originally posted on TED Blog:
Del Harvey is watching what you’re doing on Twitter. Head of the Trust and Safety Team at the social network, she develops ways to keep Twitter’s 240 million-plus users safe. With that many people — sending 500 million tweets every day — dangerous things are bound to happen, she says at TED2014.
For Harvey, the day-to-day is hardly boring. “My job is to ensure user trust, protect users’ rights, and keep users safe — both from each other and, at times, from themselves,” she says. “The vast majority of activity on Twitter puts no one in harm’s way; my job is to root out activity that might. [At Twitter], a one-in-a-million chance happens 500 times a day.”
A tweet with exactly the same wording can be, in one situation, a threatening insult towards a stranger, and in another, just a friendly greeting between friends…
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